If a user forgets their password, they can click the Forgot Password?” link at the bottom of the Login screen to begin the reset process.
1) Click the Forgot Password? link on the Login screen to navigate to the Reset Password page. Enter your email address and click the Request Password Reset button.
2) You will be presented with one of your security questions. Upon successfully answering the security question, you will be sent an email with a link to reset your password. If you answer your security question incorrect 5 times your account will be locked.
3) Follow the link received in the email to the Update Password screen, where you can enter a new password. The password must have at least 1 letter and 1 number and be at least 8 characters long.
4) Each time your password is changed you will receive an email notifying you of the event.