FAQs & Troubleshooting

Szuyin Leow avatar Dawn Nguyen avatar
12 articles in this collection
Written by Szuyin Leow and Dawn Nguyen

How to clear browser cache

How to clear cache to resolve browser related issues that are affecting LogicGate's performance
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Will I lose any data by deleting a Step?

How to save your data when deleting a Step in your Workflow
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

How do I re-route a record back to a previous step in my workflow?

How to send an assessment back to a vendor to request for more information or send an assignment back to a previous step for updates.
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Written by Dawn Nguyen
Updated over a week ago

Why is my Calculation Field not working or calculating properly?

How to troubleshoot a calculation field that is showing an incorrect roll-up calculation
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Written by Dawn Nguyen
Updated over a week ago

Can I drag and drop attachments directly from an email to LogicGate?

Attachments can not be directly dragged and dropped from an email to LogicGate
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

An external email assignee didn't receive or can't find the email that should have been sent to them - how can I resend the link?

How to find the tokenized link to an externally assigned record that can be used by an external user to access their record
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Written by Szuyin Leow
Updated over a week ago

How do I save my work?

Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

How can I re-authenticate for a 21 CFR Part 11 E Signature field if I use single sign-on (SSO)?

How a user that signs in via SSO can create a password to allow them to complete a 21 CFR Part 11 compliant E Signature field
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Written by Szuyin Leow
Updated over a week ago

How can I view files that have been uploaded to an attachment field?

How to view attachments per record or for an entire workflow
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Written by Szuyin Leow
Updated over a week ago

Why is a process not showing up in my Work Queue?

Why you may not be able to see a process in your work queue -- and how to "find" the "missing" process
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

My Select or Multi Select field has long text values that are getting cut-off. How can I get them to show?

What to do if your answer choices are too long to be fully displayed (regardless of screen size or zoom settings)
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

Why is my item not showing a "COMPLETE" status when it is in an End Step?

Explanation of why items that have been "completed" and are in an End Step might not be showing the correct "COMPLETE" status
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Written by Szuyin Leow
Updated over a week ago