This article assumes that you have set up a Workflow with either a Due Date or Date Picker field.
Let’s say that I am located in Central Standard Time but all my end users are located in British Summer Time. In Risk Cloud, all dates and times dynamically update based on the local time zone configured on my users devices.
When creating my Record, I can select a date in any Due Date or Date Picker Field in my local timezone. In the below example, I would like this Record to be due on June 21, 2019 at 6:00 PM Central Standard Time because I am located in Central Standard Time.
When my end user in British Summer Time views the Record or the data in a Report in Risk Cloud, the date will be converted to their local timezone. In this case, the Due Date appears as June 22, 2019 12:00 AM to this user in all Records and Reports.
Table and Record Reports are exportable from the frontend using the reports view or the API. The time zone used for exported Date Fields will depend on the time zone specified under your Profile settings.
If your Profile time zone matches your local device time zone, then you can expect that the dates you see in your Records in Due Date or Date Picker Fields in Risk Cloud will match the dates in your Record Export.
If you wish to export dates in a different time zone, you can do so by adjusting the time zone in your Profile settings.
The timezone in a Job message (i.e. email or Slack notification) depends on whether or not Group Emails are enabled.
With Group Emails Enabled:
When creating a jobs message, you will see a checkbox with the option to send the message as a group email, which will send one email to a group of users, enabling dialogue through an email thread.
To send a jobs message as a group email, simply check the corresponding checkbox in the Create Jobs modal:
If an email is configured as a group email, the same email gets sent out to all message recipients when the job is triggered:
In this case, the timestamp (10:09) is is in the timezone of the user that created the job (i.e. if my profile settings are set to Mountain Standard Time and I am creating the job, the time that shows up in the email to all users will be in Mountain Standard Time).
With Group Emails Disabled:
To send a jobs message as an individual emails, uncheck the checkbox in the Create Jobs modal:
If a jobs message is configured as an individual email, each message recipient will receive a distinct email when the job is triggered:
As seen above, each message recipient receives an individual email when the job is triggered, and the timestamp will now be in the timezone of the user receiving the email, according to their profile settings.