Service Level Agreements, or SLAs, can be set in Risk Cloud to automatically set a Due Date for a Record. This is done in order to establish a standard number of days and/or hours that a user has to complete the Record before it is considered overdue.

Types of SLAs

  • Workflow SLA: A Workflow SLA can be set within the 'Edit Workflow' modal by right clicking into the background of a Workflow and choosing "Edit." This will allow you to choose the standard number of days and/or hours that the Record must be completed by before it is considered overdue. A Record is considered "completed" when it is moved to an End Step, which is denoted by a grey circle. You can find more information regarding the different types of Steps in the Creating a Step help article. You can also find more information related to creating a Workflow SLA in the Workflow SLAs Help Article. 
  • Step SLA: A Step SLA can be set within the 'Edit Step' modal. You can reach this modal in two ways: 1) by right clicking on the Step within the Workflow Canvas and choosing "Edit;" and 2) by choosing "Configure Step" from within the Step Builder. Step SLAs will allow you to choose the number of days and/or hours that a record can be in a Step before it is considered overdue. You can find more information regarding Step SLAs at the Using SLAs to Automatically Set Due Dates for a Step help article.

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