FAQs & Troubleshooting

Szuyin Leow avatar Dawn Nguyen avatar Mary Beth Mathias avatar +1
19 articles in this collection
Written by Szuyin Leow, Dawn Nguyen, Mary Beth Mathias and 1 other

How do I Receive Release Notifications?

Learn how you can configure Release Notification Preferences
Charlie Meyer avatar
Written by Charlie Meyer
Updated this week

Which file types are not supported for attachment uploads?

Learn which file types are unable to be uploaded to an attachment field
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Which web browsers are supported by LogicGate?

Learn more about which web browsers are supported by LogicGate
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Can I add comments or notes to my records?

Adding comments or notes to your records via the Comments feature or Text Area Fields
Mary Beth Mathias avatar
Written by Mary Beth Mathias
Updated over a week ago

When to edit a Process, Workflow, or Step?

Relevant settings for each "building block" of LogicGate
Mary Beth Mathias avatar
Written by Mary Beth Mathias
Updated over a week ago

Which file types are not supported for attachment uploads?

Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Why can't I see certain records in my Work Queue?

How to troubleshoot your Work Queue dashboard and gain access to records you want to view
Mary Beth Mathias avatar
Written by Mary Beth Mathias
Updated over a week ago

How to clear browser cache

How to clear cache to resolve browser related issues that are affecting LogicGate's performance
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Will I lose any data by deleting a Step?

How to save your data when deleting a Step in your Workflow
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

How do I re-route a record to a different step in my workflow?

How to send an assessment back to a vendor to request for more information or send an assignment back to a previous step for updates.
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Why is my Calculation Field not working or calculating properly?

How to troubleshoot a calculation field that is showing an incorrect roll-up calculation
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

Can I drag and drop attachments directly from an email to LogicGate?

Attachments can not be directly dragged and dropped from an email to LogicGate
Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

An external email assignee didn't receive or can't find the email that should have been sent to them - how can I resend the link?

How to find the tokenized link to an externally assigned record that can be used by an external user to access their record
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

How can I re-authenticate for a 21 CFR Part 11 E Signature field if I use single sign-on (SSO)?

How a user that signs in via SSO can create a password to allow them to complete a 21 CFR Part 11 compliant E Signature field
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

How do I save my work?

Dawn Nguyen avatar
Written by Dawn Nguyen
Updated over a week ago

How can I view files that have been uploaded to an attachment field?

How to view attachments per record or for an entire workflow
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

Why is a process not showing up in my Work Queue?

Why you may not be able to see a process in your work queue -- and how to "find" the "missing" process
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

My Select or Multi Select field has long text values that are getting cut-off. How can I get them to show?

What to do if your answer choices are too long to be fully displayed (regardless of screen size or zoom settings)
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago

Why is my item not showing a "COMPLETE" status when it is in an End Step?

Explanation of why items that have been "completed" and are in an End Step might not be showing the correct "COMPLETE" status
Szuyin Leow avatar
Written by Szuyin Leow
Updated over a week ago