Reach out to support@logicgate.com or your relationship manager to enable this feature.
Use Risk Cloud® Webhooks to seamlessly extend your integrations by sending event data from Risk Cloud to external systems in real time. This enables you to automatically detect Risk Cloud events and trigger custom actions across your connected tools.
Webhooks make your integrations more dynamic and responsive. When a specified event occurs in Risk Cloud, a Webhook can send event data to an external URL via an HTTP request—keeping your systems synchronized without manual effort.
You can configure a Risk Cloud Webhook as a type of Job Operation. It can be triggered by any of the following events in your Risk Cloud environment:
- Record Due – fires when a record is approaching or past its due date
- Record Reassigned – fires when a record is manually reassigned
- Record Created – fires when a record is created
- Record Moved – fires when a record is moved to a new step in a workflow
- Fixed Scheduled – fires at a recurring or set time
Setting up Risk Cloud Webhooks can be accomplished in the following steps:
-
Work with your relationship manager or customer success manager to enable Risk Cloud Webhooks in your environment.
NOTE: Risk Cloud Webhooks may need to be added to your Risk Cloud subscription agreement. - Configure the external webhook URLs that you would like to send data to.
- Create jobs in Risk Cloud with your desired triggering event and use the new webhook operation to send data to your specified URL.
Configuring Webhook URLs
Once Risk Cloud Webhooks are enabled in your environment, you can add webhook URLs from the Admin > Integration page. Click the gear icon on the Webhooks integration card and select Configure. A modal will appear where you can add your webhook URLs.
Make sure to give your Webhook URLs recognizable names, as this is how they will be referenced when you create a Job.
If successful, your webhook will be saved and you will be presented with a one-time secret key. This key is presented only once, and can be used to ensure that data is coming from Risk Cloud.
NOTE: You can add and manage multiple Webhook URLs directly from the integration card configuration module in the future, including options to edit, enable, disable, or delete.
Creating a Risk Cloud Webhook Job
Now that you have configured one or more webhook URLs, you can begin adding webhook operations to your Jobs.
Once you have specified your trigger and an optional message, you will want to select the “webhook” operation.
Once this operation is selected, you can specify which webhook URL should be sent data when the job is triggered. We will show you an example of what data is being sent based on the workflow/trigger that you have selected.
NOTE: No custom field data will be sent with Risk Cloud Webhooks. We are only sending event data including job, record, and workflow identification data.
When you save your job everything will be ready for Risk Cloud to start sending event data via webhooks. You can learn more about creating jobs in this help article.