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Configure a Microsoft Teams Integration in Risk Cloud

Gary
  • Updated
 

Prerequisites

Before configuring a Microsoft Teams Integration in Risk Cloud, you MUST complete the following 2 steps:
  1. You have Microsoft Teams Integration enabled by our Product Support team. Please contact support@logicgate.com or your LogicGate Customer Success representative to begin the process.
  2. After Microsoft Teams Integration has been enabled for you. Please refer to Configure a Microsoft Teams User in Azure for Integration with Risk Cloud for the first set up step. Once you complete configuring Microsoft Teams User in Azure, use the following steps to begin configurations of Teams Integration.
 

LogicGate MS Teams Integration

1. Log in to the Risk Cloud as Admin, navigate to Admin -> Integrations
 
2. Find the Microsoft Teams integration card. After Logicgate's Product Support team enable Microsoft Teams integration for your organization, you should see the Enabled status. Click the setting gear on the top-right of the card. Then click Configure.
 
3. Enter Directory (Tenant) ID, and click Login with Microsoft. This Directory (Tenant) ID is created during the initial setup process to Configure a Microsoft Teams User in Azure for Integration with Risk Cloud
 
4. Follow Microsoft Authentication Pop-ups. You need to use the Microsoft Teams user's username and permanent password you created during the initial setup process to Configure a Microsoft Teams User in Azure for Integration with Risk Cloud.
 
5. Once you complete the account log in, you will see the integration configuration Success message.
 
 

6. Once the integration is enabled, you can confirm that your Teams Integration is connected by navigating to Build Tab > Job in Risk Cloud. Select any Job Trigger, then confirm if Send Teams Message appears as one of the Operation options.

Team4.png

 

7. If you don't see Send Teams Message, please reach out to your Azure / Microsoft Admin to troubleshoot by checking if appropriate steps are followed in Configure a Microsoft Teams User in Azure for Integration with Risk Cloud. Especially, make sure Microsoft Graph permissions are granted for Risk Cloud Application.

Screenshot 2025-03-20 at 10.54.29 AM.png

 

8. If you see Send Teams Message, then you can follow this article to continue creating a Job with Teams!

 

Legacy Authentication Flow

Important updates:

Starting 1/20/2025, we have updated the Microsoft Teams integration to OAuth 2.0 to enhance security, improve user experience, and align with modern authentication standards.

  • If your organization HAS NOT set up the Microsoft Teams Integration on Risk Cloud, please follow the steps below.

  • If your organization HAS ALREADY set up the integration, you can continue using the Legacy Authentication Flow and Job Operations previously configured using Teams Integration. However, we strongly encourage you to switch to the updated authentication method. You should contact your CSM for migration guidance. We will no longer enhance the legacy authentication method using the "Allow Public Client Flows" setup.

 
1. Enter Application ID, Directory ID, Username and Password to configure the integration.
2. These information are setup during the process to Configure a Microsoft Teams User in Azure for Integration with Risk Cloud.
 
Team3.png
 

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