Enable Enhanced Security and Collaboration for External Users

Allow multiple external users to securely access and complete questionnaires inside Risk Cloud with a one-time passcode. 

Set-Up: Enable External User Security

Navigate to the User Access tab of the Configure Step model to enable External User Security. The setting to enable External User Security will be available on any Steps that can be assigned to:

• App and External Users
• External Users Only

Retrieve One-Time Passcode

When External User Security is enabled, your external users will be asked to enter their email address to access a record. They will be able to access their record after they successfully enter a one-time passcode that will be sent to their email. 

Add Secondary Assignees

When External User Security is enabled, multiple external assignees will be able to be added to a record and each assignee will be able to receive a one-time passcode to their email to access the record. The following individuals will be able to add additional assignees to a record: 

• The Primary Assignee or the first external assignee on the record
• Risk Cloud Users who have access to the record and a Role with the Assign module entitlement

These are the differences between Primary and Secondary External Assignees.