Enable Enhanced Security and Collaboration for External Users

Allow multiple external users to securely access and complete questionnaires inside Risk Cloud with a one-time passcode. 

• Set-Up: Enable External User Security

• Retrieve One-Time Passcode

• Add Secondary Assignees

Set-Up: Enable External User Security

Navigate to the User Access tab of the Configure Step model to enable External User Security. The setting to enable External User Security will be available on any Steps that can be assigned to:

• App and External Users
• External Users Only

Retrieve One-Time Passcode

When External User Security is enabled, your external users will be asked to enter their email address to access a record. They will be able to access their record after they successfully enter a one-time passcode that will be sent to their email. 

Add Secondary Assignees

When External User Security is enabled, up to 10 secondary assignees will be able to be added to a record as collaborators to complete the record at the same time. For any field on the record, the most recently entered field value will be saved. 

Use the "Add Assignee" button on the record to add secondary assignee(s).

Select the "Send an email notifying..." checkbox to automatically trigger an email to the secondary user(s) once they are added as collaborator. This automatic email will include a link to the record and each assignee will be able to receive a one-time passcode to their email to access to contribute to the record.

The following individuals will be able to add Secondary Assignee(s) to a record:

• The Primary Assignee (the first external assignee on the record)
• Risk Cloud Users who have access to the record and a Role with the Assign module entitlement

These are the differences between Primary and Secondary External Assignees.