Automated Evidence Collection (AEC) supports a variety of ticketing systems (see our website for the full list — filter by Integration Type: Evidence Sources), including Jira, ServiceNow, FreshService, and more. With this feature, you can automatically pull user access data or ticketing data on demand or on a recurring schedule.
Connect to a Ticketing Source
Follow these steps to connect your ticketing source to Risk Cloud for automated evidence collection:
Navigate to Compliance > Evidence Sources.
Scroll to the Ticketing Sources section and click Add Ticketing Source. A marketplace window will appear.
Search for the ticketing provider you’d like to connect (e.g., Jira).
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Follow the on-screen instructions to authenticate with your credentials.
During setup, you will be prompted to review and acknowledge the access permissions being granted.
Risk Cloud only requires read-only access to ticketing data.
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Once setup is complete, the connected ticketing source will appear with an Enabled status.
Use the gear icon to disable, delete, or relink the integration at any time.
Set up AEC using the Ticketing Source
Additional ticketing filters are coming soon!
Once your ticketing source is connected and enabled, navigate to the Parent Record (e.g., an Evidence Requirement) where you want to create AEC.
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Open the Create New Automation modal under the Evidence Collections Automations section.
You MUST be the Assignee of the Parent Record to create or edit AEC automations.
Under Where is the evidence coming from, select your ticketing source (e.g., Jira).
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Choose the type of evidence to collect, including:
User Lists – pulls a list of users with access to your ticketing system, useful for access reviews.
Tickets – pulls a list of tickets based on filters you define.
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If you select Tickets, Apply one or more filters to refine your scope (⚠️ at least one filter must be applied to run the automation):
Project – limit to specific projects.
Date Range – filter by creation, modification, or completion date (last 30 days, 90 days, last year, or custom).
Team – pull tickets associated with a particular team.
Labels – filter using custom labels for added flexibility.
Review the default values pre-populated by Risk Cloud and adjust as needed.
Click Save to enable the automation. It will appear in the automation list with an Enabled status.
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Click Run Now to test the automation.
Once collected, evidence files will appear under the Last Evidence column.
You can view or download attachments, or open the evidence tracker linked to the Parent Record.
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At any time, you can edit the automation name, evidence artifact type, or filters for an existing automation.
⚠️ The evidence source itself cannot be changed once the automation is created.
✅ Congratulations! You’ve successfully set up Automated Evidence Collection using a ticketing source.