Why is Feedback Important?
At LogicGate, we are always looking to develop and improve our product. By submitting your product feedback to us, you have the opportunity to help us achieve just that! We value your opinions and ideas and would like to hear from you and your end-users who use our product.
How to Access Risk Cloud's Feedback Portal
Sharing your feedback is easy! To do so:
Log into your Risk Cloud account
Open the Risk Cloud icon in the bottom right of your screen
Click Share Your Feedback
If you don’t see the Risk Cloud icon in the bottom right, please contact your Customer Success Manager!
This will bring you to a personalized feedback portal where you can submit new feedback, upvote other customer suggestions, and see what's new in Risk Cloud!
How to Submit Product Feedback
On the Share Your Feedback tab:
Click Submit Feedback in the upper-right corner of the feedback portal
Complete the form
Click Submit
The more details you can provide, the more we'll be able to understand your desired functionality. This will also help other customers vote for your suggestions!
If you see an idea in the portal that would be valuable to you, you can add a vote and comment on it to help us understand your specific use case.
Where Does My Feedback Go?
Our Product team is notified each time you submit feedback. We regularly review the feedback, group it with any other related feedback, and create ideas to represent that feedback. In the Feedback Portal you can see ideas that are under consideration, in development, and recently released.
You can open the My priorities tab in the portal to see ideas you've voted on and feedback you've submitted.
To see what ideas and feedback your colleagues have voted on or created, select the my account option in either section of the My priorities tab.
Our Product Roadmap consists of the impactful features from our customers and prospects that support our overall product strategy, so make sure submit feedback so we know what is most important to you!